Returns + Exchanges
Due to the made to order nature of our business model, our refund policy is different than most. When purchasing a product, returns are allowed if the item has not gone into production. If a product has gone into production after ordering, there will be no refunds issued with no exceptions. You are free to inquire via the contact page if your item is currently in production. If a product is received and it is damaged, has faulty construction, or was opened with issues due to the shipping carrier, a refund may be issued. To be considered for a refund, the following qualifications must be met: item has not been used, still contains original packaging, and is returned to Farrow Co. after filling out this form. The return address for all items to be returned is as follows:
ATTN: Returns Dept.
1847 E. Burnside St.
Portland, OR 97214
If you receive your item, and are dissatisfied with the color, size, etc. you may return the item for an exchange. To exchange an item, you will need to first fill out this form. Item must be in original packaging, and unused.
If you have any questions, feel free to contact us using the Contact page.